1. Is my order shipped discreetly?
Yes. All orders are packed in plain, unbranded packaging with no indication of contents on the outside, and billing/courier labels show a neutral sender name.
2. How long does delivery take?
Standard UK delivery typically takes 2–4 business days from dispatch. Express options are available at checkout for faster delivery.
3. When will I receive my tracking number?
Your tracking number is sent once your order has been dispatched, not when it's first placed — usually within 1–2 business days of ordering.
4. Are your products body-safe?
Yes. We only stock products made from body-safe materials such as medical-grade silicone, ABS plastic, and phthalate-free formulas.
5. Can I return a product if I change my mind?
For hygiene reasons, opened or used items can't be returned. Unopened items in their original packaging can be returned within [X] days — see our full Returns Policy for details.
6. Do you ship internationally?
[Confirm and fill in] — e.g. "Yes, we ship to most international destinations, with delivery times of 5–10 business days."
7. Is it safe to pay on your site?
Yes. All payments are processed securely through encrypted checkout, and we never store your full card details.
8. Will anything about my order show on my bank statement?
No — your statement will show a neutral, unbranded descriptor rather than anything referencing the nature of your order.
9. How do I clean and care for my products?
Care instructions vary by material — most silicone products can be cleaned with warm water and a mild, unscented soap or dedicated toy cleaner. Full instructions are included with your product.
10. What if my item arrives faulty?
Contact our support team with your order number and a description (and photo, if possible) of the issue, and we'll arrange a replacement or refund promptly.