We know that when you're waiting on a delivery, you want to know exactly where it is — and with C'mon Baby, we also know that discretion matters just as much as speed. This page covers everything you need to track your order, understand our shipping timelines, and know what to do if something doesn't seem right.
How order tracking works
Once your order has been placed, it moves through a few simple stages: order received, processing, shipped, and delivered. You'll receive an email confirmation the moment your order is placed, confirming what you've bought, your delivery address, and your order number.
The most important thing to know is this: your tracking number is only generated and sent to you once your item has actually been dispatched from our warehouse — not when the order is first placed. This is a completely normal part of how shipping works, but it does mean there's a gap between "order confirmed" and "tracking number received," and we want to be upfront about that so you're not left wondering.
Depending on the item and current order volumes, this dispatch window is typically 1–2 business days, though during particularly busy periods (sales events, holidays) it can occasionally stretch slightly longer. As soon as your parcel is picked, packed, and handed to our courier, our system automatically triggers a shipping confirmation email containing your tracking number and a link to follow your parcel's journey in real time.
What your tracking email will contain
Your shipping confirmation email includes:
- Your unique tracking number
- A direct link to the courier's tracking page
- The courier being used for your delivery
- An estimated delivery window
- Your order reference number for easy lookup
Please note that all of our packaging and correspondence is completely discreet. Emails come from a neutral sender name with no explicit branding, and this is intentional — for your privacy, nothing in your inbox or your parcel will give away the nature of what's inside.
If you haven't received your tracking number yet
If a day or two has passed since you placed your order and you haven't seen a shipping confirmation land in your inbox, please don't panic — in the vast majority of cases, this simply means your order is still within its normal processing window and hasn't been dispatched yet.
That said, we know waiting can be frustrating, especially if you're expecting a gift or need something by a particular date, so here's what we'd suggest:
First, check your spam or junk folder. Automated shipping emails can sometimes get filtered by email providers, particularly if this is the first email you've received from us. Adding our email address to your contacts before you order can help prevent this in future.
Second, check the email address on your order. If there was a typo when your order was placed, or if you used an alternative email address at checkout, your confirmation may have gone somewhere unexpected. Your order confirmation email (the very first one you received) will show the exact address the order is registered under.
Third, give it a little more time if you're still within the normal window. As mentioned above, tracking numbers are generated at the point of dispatch, not at the point of order — so if it's only been a day since you ordered, this is completely expected and nothing to worry about yet.
When to actually get in touch
If it's been longer than our stated processing window and you still haven't received a tracking number, or if you've checked everything above and are still unsure, please don't hesitate to contact us directly. We'd always rather you ask than sit there wondering.
A few important things to know when reaching out:
Sometimes our automated system simply needs a nudge. Like most e-commerce platforms, our order and shipping notifications run through an automated system, and very occasionally that system can experience a delay or hiccup that holds up an email being sent — even though your order itself is perfectly fine and has already been processed or shipped behind the scenes. If this happens, it's usually resolved the moment someone on our team manually checks the order and refreshes the notification, which is exactly why getting in touch is genuinely the fastest way to sort things out rather than continuing to wait on an email that might be delayed.
You're welcome to call us. If you'd rather speak to a real person than wait on email back-and-forth, our support line is there for exactly this. Give us your order number (found in your original confirmation email) and we can check the status of your parcel immediately, confirm whether it's been dispatched, and — if needed — manually trigger your tracking information to be resent to you.
Our team can see things you can't. Even if your tracking email hasn't arrived, our internal system usually shows us exactly where your order stands — whether it's still being picked, already labelled and waiting for courier collection, or already out for delivery. So a quick call or message can often give you a clear answer in minutes, rather than leaving you refreshing your inbox.
We'd genuinely rather you reach out and have us tell you "it's all fine, it's on its way" than have you left wondering. That's what we're here for.
Estimated delivery times
Once your order has been dispatched and your tracking number issued, standard delivery timelines are as follows:
- Standard UK delivery: 2–4 business days from dispatch
- Express UK delivery: 1–2 business days from dispatch (where selected at checkout)
- International delivery: typically 5–10 business days from dispatch, depending on destination and customs processing
Please note these are estimated timeframes provided by our couriers and can occasionally be affected by factors outside our control, such as public holidays, extreme weather, or courier network delays. Your tracking link will always show the most accurate, real-time status of your specific parcel.
Discreet delivery, every time
We know that for a category like ours, privacy isn't a nice-to-have — it's essential. Every order is packed in plain, unbranded packaging with no indication of contents on the outside. Your billing and account name on our system will never reveal anything about what you've purchased, and this applies to all emails, packing slips, and courier labels as well.
If you have any specific concerns about delivery — for example, needing a parcel left in a particular location, requiring a signature, or wanting to arrange collection from a local depot instead of home delivery — most of our courier partners allow you to manage these preferences directly through the tracking link once your parcel is in transit. If you're not sure how to do this, just get in touch and we'll talk you through it.
What happens if your parcel is delayed or lost
On the rare occasion a parcel is delayed beyond the estimated delivery window, or if tracking shows no movement for several days, please contact us rather than the courier directly. As the sender, we're able to raise an investigation with the courier much faster than you can as the recipient, and we'll keep you updated throughout.
If, after investigation, a parcel is confirmed lost in transit, we will always either send a replacement or issue a full refund — whichever you'd prefer. You will never be left out of pocket for something that happened after your order left our hands.
Frequently asked questions
Why haven't I received a tracking number yet, even though it's been a couple of days?
This is almost always because your order is still within our normal processing window. Tracking numbers are generated at the point of dispatch, not order placement, so a short gap between ordering and receiving tracking is completely normal.
Can I track my order without an account?
Yes. Your tracking number and courier link are sent directly to the email address used at checkout, whether or not you created an account with us.
What if my tracking says "delivered" but I haven't received anything?
Please check with neighbours or any safe places specified for your address first, as couriers occasionally mark parcels as delivered slightly ahead of the parcel physically arriving. If you still can't locate it after 24 hours, contact us and we'll investigate immediately.
Will anything on the parcel reveal what's inside?
No. All packaging is plain and unbranded, and courier labels show only a neutral sender name.
What should I do if I entered the wrong delivery address?
Contact us as soon as possible after ordering. If your parcel hasn't yet been dispatched, we can usually amend the address before it ships. Once dispatched, we'll do our best to liaise with the courier on your behalf, though changes at that stage aren't always guaranteed.
Can I change my delivery date once my order has shipped?
Many of our courier partners allow you to reschedule delivery directly via the tracking link. If this option isn't available for your delivery, get in touch and we'll see what we can do.
Still need help?
If you've read through everything above and you're still unsure about the status of your order, please reach out to our support team by email or phone. We're a small, UK-based team, and every message and call is handled with care — you won't be passed between departments or left waiting on hold with someone who doesn't understand the product category. Just have your order number ready, and we'll sort it out.
We know that ordering online, especially in this category, comes with a bit more anticipation than usual — so thank you for your patience, and we'll always do our best to keep you informed every step of the way.