C’mon Baby 12-Month Warranty

Every toy you buy from C’mon Baby comes with a 12-month warranty against manufacturing faults. If your toy develops a fault in normal use within 12 months of delivery, we will replace it or, where a replacement is not possible, refund you.

This warranty is in addition to your legal rights as a consumer. It does not replace or reduce them (see Your statutory rights below).

• Products: all toys sold by C’mon Baby through cmonbaby.co.uk.
• Who: the original purchaser only. The warranty cannot be transferred to anyone who receives the toy as a gift or buys it second-hand.
• Where: orders delivered to addresses in the United Kingdom only.
• How long: 12 months, starting from the date your order is delivered.
• Replacements: a replacement toy is covered for the remainder of the original 12-month period. A replacement does not start a new warranty period.
• Proof of purchase: your order number or order confirmation email is required for every claim.

The warranty covers faults in materials and manufacture. It does not cover:

• Damage caused by misuse, accidents, drops, cuts, bites, tears or pets.
• Normal wear and tear, including fading, discolouration or loss of surface finish over time.
• Damage caused by incompatible lubricants (for example, silicone-based lubricant on silicone toys).
• Damage caused by cleaning products, boiling, dishwashers or heat not recommended in the product instructions.
• Water damage to toys that are not described as waterproof, or use beyond the stated water rating.
• Charging faults caused by using a charger, cable or power source other than the one supplied or recommended.
• Battery leakage or damage from leaving batteries in a toy that is not in use.
• Toys that have been opened, modified or repaired by anyone other than us.
• Toys used commercially or for any purpose other than personal use.
• Disposable items, batteries and packaging.
• Change of mind. For unwanted items, see our Returns Policy.

All warranty claims must be made by email to info@cmonbaby.co.uk. Please include:

1. Your full name and order number.
2. The name of the product and the date it was delivered.
3. A clear description of the fault: what happens, when it started, and what you have already tried (for example, charging fully or changing the batteries).
4. Clear photos showing the fault. For faults that are hard to see, such as a toy that won’t power on or charge, a short video is helpful.
5. A photo of any serial number, batch code or label on the product, if it has one.

We will reply within 2–3 working days to confirm we have received your claim or to ask for more information. Our opening hours are Monday to Friday, 9am to 4pm.

Please do not throw the product away or post it to us until we ask you to.

1. We assess your claim. We review your photos and description, which may include checking the details with the manufacturer. We will email you the outcome.
2. We tell you what to do with the faulty toy. Because intimate products raise hygiene concerns, we will either:ask you to dispose of the toy safely and send us a photo confirming it has been disposed of, orsend you a prepaid returns label so you can post it to our warehouse at no cost to you. Please clean the toy and pack it securely before sending.
3. We put it right. Within 14 days of approving your claim (or of receiving the returned toy, if we asked for it back), we will:send you a replacement of the same product, orif that product is no longer available, offer you a comparable product of equal or greater value. You do not have to accept an alternative; orif you prefer, or no replacement or alternative is available, refund the price you paid for the toy to your original payment method.

If you report a fault within 30 days of delivery, you can choose a full refund instead of a replacement.

If we decline a claim, we will explain why in writing.

We only need photos of the product itself. Please do not send images that show any person.

We use your photos, video and description only to assess your claim. We may share them with the product’s manufacturer for that purpose, without your name or contact details. We delete claim photos once the claim is closed. Full details are in our Privacy Policy.

This warranty does not affect your statutory rights. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you may be entitled to a repair, replacement, price reduction or refund, and these rights can last for up to six years from delivery.

Our hygiene policy for unopened returns applies only to change-of-mind returns. It never limits your rights when a product is faulty.

For independent advice, contact Citizens Advice on 0808 223 1133 or visit citizensadvice.org.uk.

This warranty is provided by the company registered in England and Wales under company number 17190221, trading as C’mon Baby:

C’mon Baby
Office 1, Izabella House
24–26 Regent Place
Birmingham B1 3NJ
United Kingdom

Email: info@cmonbaby.co.uk
Website: cmonbaby.co.uk
Opening hours: Monday to Friday, 9am to 4pm

We may update this warranty from time to time. The version in force on the date of your order applies to your purchase.